Shipping & Returns Policy
We are located in the UK, so orders placed from outside the UK may take more time to arrive. However, most orders will be shipped within 1-2 business days after receiving payment. The average time of arrival for orders in the UK is 3-7 days and for international 7-14 days. However there may be delays in shipping due to weather, customs inspections, and travel issues.
We are not responsible for incorrect shipping information. Therefore, we kindly ask that all customers double check their shipping information and claim their package with the shipping provider. We are not responsible for lost or stolen items.
Return, Refund, and Exchange Policy
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A copy of your order confirmation must be placed inside your return package.
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Return requests made within 14 days of the delivered date qualify for a full refund.
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Merchandise must be in the condition you received it, completely free of stains and dirt. Must not be worn, altered or washed.
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For the return or exchange service, the buyer is responsible for the return postage. We are not responsible for any lost packages as well as packages damaged during transit back to House of Elite
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Merchandise must have all tags attached
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Refunds will be made in the form of the original payment. Shipping and handling costs are not refundable.
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Refund will be processed once the item has been shipped by you and received in our facility.
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For damaged products and wrong items received only, please contact us via info@houseofeliteclothing.com for the free return shipping label.
Only items purchased directly from www.houseofeliteclothing.com are covered by this policy. houseofeliteclothing.com is unable to process returns or exchanges for purchases made outside of our website.
Sale Items
Orders for Final Sale items are final and cannot be returned or exchanged.
Final Sale items include purchases made by store credit.
Processing Time
When your package arrives at House of Elite, your refund will be processed in the original form of payment within 5-7 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from House of Elite . Please email us through our contact form for return address information.